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What I do

I provide emergency website fixes (“Website Rescue”), ongoing maintenance plans, and project work (e.g. redesigns, migrations). I focus on WordPress first and help other platforms case-by-case – Sunshine Coast-based – Australia-wide.

Plain-English promise

I aim to be fast, fair, and transparent. No lock-in contracts for maintenance, and if I can’t fix an emergency issue, you don’t pay. If you’re not happy with the result, I’ll refund you.

Definitions

Emergency/Rescue Job: One-off urgent fix to restore access, repair errors, remove malware, or stabilise a site.
Maintenance Plan: Month-to-month care (updates, backups, security scans, uptime monitoring, small support allowance).
Project: Scoped work with deliverables (e.g. redesign), billed by milestones.
Client Materials: Your content, data, accounts, and assets.
Third-Party Services: Hosting, domain, plugins, themes, payment gateways, etc.

Scope & how I work

I work best-efforts and in good faith. I explain the first step in simple terms, give a price, then start once paid (see §8).
For emergencies, I give a quick assessment and begin stabilisation first; deeper fixes may be quoted after initial triage.
You agree to provide timely access (WP admin, hosting/control panel, SFTP/SSH, registrar, security plugins) and a contact who can approve changes.
I may install standard tools (security, backup, monitoring) as part of resolving issues/maintenance.

“No Fix, No Fee” (Emergency Jobs)

If I cannot achieve the agreed rescue outcome for the problem described at booking (e.g. “homepage loads with no fatal error”, “malware removed and site accessible”), I will refund the Emergency fee in full. Exclusions where the guarantee doesn’t apply:
a) No/insufficient access provided; b) Hosting, DNS or registrar outages beyond our control; c) Force majeure; d) Hardware/network faults at your provider; e) The required fix is blocked by your legal/compliance restrictions; f) You ask us to stop before I complete the agreed step; g) The site is restored but immediately re-infected via credentials you control or an unchanged third-party system; h) Platform/plugin vendor defects with no available patch.
We’ll tell you as soon as I see any of the above and offer next-best options.

Refunds (all services)

Emergency Jobs: Covered by “No Fix, No Fee” above. If you’re unhappy with the result after completion, tell us within 7 days — we’ll re-attempt at no cost; if still not satisfied, we’ll refund the Emergency fee.
Maintenance Plans: Month-to-month, no lock-in. Cancel anytime with effect from the next billing date. If you cancel mid-cycle, we’ll pro-rata refund any unused full weeks where no included services were delivered.
Projects: Deposits are refundable only if I haven’t started work. For quality concerns on completed milestones, we’ll make reasonable revisions; if still unsatisfied, I may part-refund the milestone in proportion to undelivered scope.
What’s not refundable: Third-party costs (licenses, hosting), work already delivered as approved, or costs incurred where an exclusion in §5 applied.

Maintenance plans—what’s included

Each tier states inclusions (updates, backups, scans, uptime, support minutes/hours). Overage beyond the included support is quoted up-front at our current hourly rate. Plans are month-to-month; no lock-in contracts.

Prices, billing & GST

Currency: AUD.
GST: $0 (not registered for GST). If I register later, GST will be added to future invoices.
Emergency Jobs: Upfront payment via Square before I begin.
Maintenance: First month upfront, then automatic monthly billing until cancelled.
Projects: Typically 50% deposit, balance by milestones (shown on your quote).

Client responsibilities

Provide accurate information, timely approvals, and safe access.
Maintain legal right to use all Client Materials.
Keep your local systems and passwords secure; change credentials I request you to change post-rescue.
Keep your payment details current for maintenance auto-billing.

Backups & data

We’ll create working backups before risky steps where feasible, but I can’t guarantee your hosting permits perfect snapshots. You’re responsible for long-term archival/backups unless a plan explicitly includes them. I’m not liable for data lost before our engagement or caused by third-party services.

Third-party services & licences

I rely on hosts, DNS, CDNs, plugins, themes, analytics, payment providers and similar vendors. Their terms and uptime apply. We’re not responsible for their bugs, outages, or policy changes, but we’ll help you navigate fixes or alternatives.

Warranties & what I don’t promise

I promise professional, best-effort services. I do not guarantee: specific SEO rankings, traffic, revenue, ad performance, or uninterrupted uptime (since these depend on third parties and market conditions).

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim is capped at the fees you paid to us in the 30 days before the event giving rise to the claim. We’re not liable for indirect or consequential loss (lost revenue, profit, goodwill, or data). Nothing excludes your rights under the Australian Consumer Law where they apply.

Intellectual property

Your stuff stays yours. You retain ownership of Client Materials.
Our deliverables: On full payment, I grant you a non-exclusive, perpetual licence to use our code/configs created for you on your site(s). Pre-existing libraries remain under their original licences.
I may showcase high-level, non-sensitive before/after outcomes as portfolio items unless you request confidentiality in writing.

Privacy & confidentiality

I keep your credentials and business information confidential and use them only to perform the services. I store access details securely and delete them on request (subject to legal record-keeping).

Fair use & reasonable efforts

Support allowances in maintenance plans are for minor fixes and content edits, not large new features or full pages (we’ll quote those as projects). Emergency response targets are “reasonable efforts” and may vary with workload; I still prioritise emergencies.

Suspension or termination

I may suspend work if invoices are overdue or access is unsafe. Either party may terminate maintenance with effect from the next billing date. For Projects, either party may terminate for material breach with 7 days’ notice and a chance to cure; fees for completed milestones remain payable.

Force majeure

Neither party is liable for delays/failure caused by events beyond reasonable control (e.g. widespread host outage, DDoS, natural disaster).

Governing law & disputes

These terms are governed by the laws of Queensland, Australia. If a dispute arises, both parties will first try to resolve it in good faith within 14 days before taking further action.

Changes to these terms

I may update these terms from time to time. The version on our website at the time of booking/payment applies to that engagement.