What I Do
I help businesses fix, stabilise, and improve websites — especially when things are broken, slow, or stressful.
That includes emergency website rescue, performance improvements, ongoing maintenance, and practical advice to help you make good decisions about your site.
My focus is on getting things working properly and keeping them that way — without unnecessary complexity or lock-ins.
How I Work
I work calmly, directly, and transparently.
I’ll tell you what’s wrong, what matters, and what doesn’t.
If something is outside scope or needs more time, I’ll say so.
If I don’t think something is worth doing, I’ll tell you that too.
I aim for good outcomes, not endless back-and-forth.
Emergency Work vs Ongoing Work
These are not the same thing, and confusing them causes problems — so here’s the line.
Emergency work is about stabilising and restoring a site that’s broken, compromised, or inaccessible. It’s focused, urgent, and short-term.
Ongoing work (maintenance, improvements, SEO, performance tuning) is about prevention, refinement, and steady progress over time.
Emergency work focuses on stabilising and restoring access. It doesn’t include redesigns, improvements, or ongoing fixes unless agreed separately. Full details are outlined in the Service Summary.
What’s Included
Unless otherwise agreed, reasonable service includes:
- Completing the agreed work to a professional standard
- Clear communication about what’s happening and why
- Clarifying questions and minor adjustments directly related to the task
- Practical advice connected to the service you’ve engaged in
In most cases, this flows naturally and smoothly.
What’s Not Included
To avoid misunderstandings, these are not included unless agreed in advance:
- Repeated changes that materially alter the original scope
- Ongoing support or troubleshooting after a once-off job
- “While you’re here” requests unrelated to the agreed work
- Strategic consulting or redevelopment outside the original brief
- Unlimited revisions, messages, or calls
If something falls into this category, I’ll tell you before proceeding.
Fair Go Policy (Short Version)
My pricing and estimates are based on reasonable, good-faith use.
Most clients never run into limits — things just work.
Occasionally, requests drift beyond what’s fair or sustainable. When that happens, I’ll say so clearly and offer options: a revised scope, extra time, or a separate quote.
A fair go works both ways.
Client Responsibilities (Plain English)
To keep things running smoothly, you’re responsible for:
- Providing accurate information and timely responses
- Ensuring you have the right to use any content or materials supplied
- Keeping your own systems and credentials secure
- Changing passwords after rescue or recovery work
- Keeping payment details current for any ongoing services
Delays or missing access can cause work to be delayed.
If Something Falls Outside the Scope
If a request goes beyond what we’ve agreed:
- I’ll flag it clearly
- You decide how (or if) you want to proceed
- No extra work happens without agreement
No pressure, no surprises.
The Bottom Line
I’m generous with my time, direct with my advice, and committed to doing work properly.
This summary exists to set expectations early, protect the quality of the work, and make sure we both know where the boundary is.
If you’re looking for someone steady, transparent, and focused on real outcomes, we’ll get along just fine.